Shipping Policy

Last updated: June 2026

1. Delivery Area

We currently deliver within the Kingdom of Saudi Arabia only. We do not ship internationally at this time.

2. Delivery Timeframes

Region	Estimated Delivery
Riyadh	1–3 business days
Jeddah / Makkah / Madinah	2–4 business days
Eastern Province (Dammam, Khobar, Dhahran)	2–4 business days
Other KSA cities	3–7 business days

Timeframes are from the date your order is dispatched, not the order date. You will receive an email when your order is shipped.

3. Shipping Fees

Shipping fees (if applicable) are calculated at checkout based on your delivery location and order total. Any applicable fees are shown clearly before payment is taken.

4. Order Processing

• Orders are processed within 1–2 business days of confirmed payment.
• Orders placed on weekends or public holidays are processed the next business day.
• Custom or made-to-order pieces may require additional preparation time — this will be communicated at checkout.

5. Packaging

Every Aura Stone piece is carefully wrapped and packed in premium protective packaging to ensure it arrives in perfect condition. Stone pieces are individually cushioned to prevent damage in transit.

6. Tracking Your Order

Once your order is dispatched you will receive an email with your order status. Visit our Order Tracking page and enter your order number at any time to see the latest status.

7. Damaged in Transit

If your order arrives damaged, please photograph the item and packaging immediately and contact us within 48 hours. We will arrange a replacement or refund at no cost. See our Refund Policy for full details.

8. Incorrect Address

Please ensure your delivery address is accurate at checkout. Aura Stone is not responsible for non-delivery due to an incorrect address provided by the customer. Re-delivery fees may apply.

9. Contact

Shipping questions: hello@aurastone.com · WhatsApp: +966 50 000 0000